Giving time back to the business

How 88,000 applications stopped being a bottleneck.

Applications

Sites implemented

Engagement

The challenge

Finding talent wasn’t the problem. Finding it fast enough was.

With 18 historic properties across the UK and over 88,000 annual applications, Warner Hotels faced a massive administrative bottleneck. Recruiters and site teams were losing thousands of hours to manual screening, causing “talent leakage” where top candidates found jobs elsewhere before Warner could even call them.

In the hospitality world, speed is everything. For Warner Hotels, the challenge wasn’t finding people, it was the thousands of hours of manual labour required to filter through 88,000 applications. Managers were spending their days behind desks reviewing CVs instead of on the floor with guests. By the time they found a great candidate, that person had usually been hired by a competitor who called them first.

The solution

Talent Unlimited stepped in to turn thousands of hours of admin into just 166.

Warner introduced Talent Unlimited to handle the high-volume “top of the funnel” tasks: initial contact, screening, and innovative voice AI first stage interviews with probing question technology. This wasn’t about replacing people; it was about removing the delay. Talent Unlimited took over the initial screening and interviewing, condensing thousands of hours of admin into just 166 hours.

Talent Unlimited smooths out delays and keeps candidates engaged, no matter the site or role.

Ollie Jordan | Talent Manager, Warner Hotels

The result

Managers meet pre-qualified candidates, every time.

Now, when a chef or a host applies to Warner, they are engaged instantly. The technology does the heavy lifting in the background, so by the time a manager steps in, they are meeting a pre-qualified candidate who is excited to start. Warner didn’t just save money; they bought back their managers’ time, allowing them to focus on what they do best: delivering a world-class guest experience and meeting with the candidates most likely to be a good fit for their opportunities.

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